Service Level Agreements

Service Level Agreements (SLAs) are a key strategy to ensure successful customer and service provider relationships through clear accountabilities and performance management. This intensive hands-on workshop will deliver key frameworks and solutions for writing and managing successful SLAs.

IIR Executive Training - National program of two-day workshops in major Australian cities

International program of two-day workshops across southeast Asia (Kuala Lumpur, Jakarta, Bangkok, Shanghai)

Monash IT - Melbourne-based, three-day program for IT SLAs

Sourcing and Tendering

The vast majority of organizations tender some aspect of their business needs as using external organizations is considered an efficient and logical way to get things done at the right price. This comprehensive training course provides practical techniques to identify and implement successful service procurement and Request for Proposals (RFP), in particular drafting the RFP, evaluating the bids and conducting Due Diligence.

IIR - National Masterclass program of two-day workshops in major Australian cities

Monash IT - Melbourne-based, three-day program for IT tenders

Contracts and Contract Management

Organizations rely on contracts in a range of contexts and in today's increasingly complex and cost conscious environment, effective contract management is more critical than ever before. This practical training course covers planning and managing contracts from design through to disengagement. It also covers contract fundamentals, the 100 typical issues addressed in contracts and the core skills of negotiation, communication and relationship management.

IIR Training - National program of two-day workshops in major Australian cities

International program of two-day workshops across southeast Asia (Singapore, Kuala Lumpur, Jakarta, Bangkok, Shanghai)

Monash IT - Melbourne-based, three-day program for IT contracts

The Contract Scorecard

Organisations that are veterans at the outsourcing game know that the success of a deal depends not just on the cost, but also on the quality of the service. They also know the importance of whether the relationship is productive or dysfunctional. Further, they know there are strategic goals as well as transactional. The Contract Scorecard is new concept for use in commercial dealings which applies a balanced scorecard approach to establish service, financial, relationship and strategic goals.

This progressive two-day course covers the planning, design and implementation of a Contract Scorecard to ensure the success of your important contracts.

Please contact us for information on future scheduled Contract Scorecard courses for 2006-2007. info@cullengroup.com.au .

Performance Based Maintenance Contracts

Contract management is becoming one of the core activities of overall asset management. The increasing role of contracting means that the managing responsibility transcends the traditional, mainly administrative role. To manage today’s contracts, a direct role must be played at a strategic and operational level to ensure value for money is achieved and risks are minimised.

This hands-on training course is designed for those seeking better results from their maintenance contracts and will deliver the key framework for planning, negotiating and managing maintenance contracts.

IIR Training - National program of two-day workshops in major Australian cities

Tailored Courses

We can tailor our courses to meet your specific needs and provide practical solutions to your real-life issues. Comprehensive and user-friendly materials are provided, as well as case studies and role-playing sessions. Please contact info@cullengroup.com.au to discuss your in-house training needs.