 Managing Director - Dr Sara Cullen
Sara is a former national partner at Deloitte (Australia). She has a leading profile in Asia Pacific and is one of the region's most experienced practitioners in BPO, ITO and operational outsourcing such as maintenance and logistics. As an author, Sara has produced 95 best practice guides. Her publications include The Contract Scorecard: Successful Outsourcing by Design, Intelligent IT Outsourcing, Outsourcing: Exploding the Myths, Contract Management Better Practice Guide, Best Practices in ITO, Lessons Learnt in Outsourcing, "Management of IT Outsourcing", "Outsourcing Guidelines" and "Outsourcing: What Auditors Need to Know", in addition to research with Oxford and Melbourne Universities since 1994. As a prominent specialist, she has conducted seven reviews for government, been featured in 60+ articles and presented in over 160 major conferences.
 Director - Joe Caruso
Joe is an experienced practitioner, and former CIO, in information technology management, both in operations and development. Joe's experience of being on both the "buy side" representing customers, and the "sell side" representing suppliers, enables him to have a "two sides of the coin" view of projects and contracts and allows him to reach outcomes that are mutually beneficial to both parties, thereby ensuring success and sustainable relationships. He is also an experienced instructor and runs international training programs in the disciplines of Contract Management, Service Level Agreements and Tendering.
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