mageia

 THE OUTSOURCING ENTERPRISE - THE CEO ROLE IN DELIVERING STRATEGIC ADVANTAGE

Outsourcing - properly planned, resourced and managed - can deliver significant competitive advantage to companies and organisations in all sectors. However, this is only when the CEO plays a key role - taking crucial strategic decisions, creating vital capabilities, putting in place integrated management processes and applying effective monitoring and evaluating mechanisms.

 THE OUTSOURCING ENTERPRISE - THE POWER OF RELATIONSHIPS

Fifteen years’ worth of research into information technology and business process outsourcing has produced a basic body of knowledge about outsourcing. But the focus has now shifted to what makes one outsourcing deal more successful than another. In this paper we show that overall strategic business intention must determine the nature of the relationship and the contract.

 RELATIONSHIP VALUES CHARTER - MANAGING GOOD BEHAVIORS IN OUTSOURCING ARRANGEMENTS

An outsourcing relationship replaces many of the traditional assets of an organization -- people, technology, facilities, methods, and know-how -- and becomes an asset itself. Like all assets, it requires good design, management, and ongoing investment to be effective.

PREPARING FOR DISENGAGEMENT: WHAT YOU WISHED YOU HAD PUT IN YOUR EXIT CONTRACT ...AND STILL CAN

In outsourcing, it's nearly certain that some services, if not the entire contract, will not be retained by the incumbent supplier. Yet disengagement often receives little attention at the time a contract is formed.