Consulting Services

Advising both buyers and sellers in outsourcing arrangements, creating and disseminating global best practice, training in all aspects of the outsourcing lifecycle is all that we do, and have done for decades. As the Managing Director, Dr Sara Cullen, the leading expert in Australia on outsourcing, gives The Cullen Group its unique capabilities to bring global expertise to its clients.

The Cullen Group is quite different from a typical advisory firm:

WE DO NOT FOLLOW BEST PRACTICE - WE CREATE IT

Dr Cullen is a globally recognised expert in outsourcing, and publishes best practice on a regular basis – both academic research and commercial practice (see Supporting Documentation for examples).

WE ONLY WORK ON ONE MAJOR PROJECT AT A TIME

Because of our commitment to our clients and our choice to be a highly valued strategic partner, we do not over-extend our resources. We are in a fortunate position to be able to limit our work to only projects where we add significant value.

WE ONLY EMPLOY SENIOR SPECIALISTS

Thus, we do not have a need to create work for junior staff. Furthermore, we believe clients require outsourcing skills as a core competence and work towards instilling such competence, via training and templates, so that clients can become self-sufficient and have less need for consultants.

Our consulting services include :

¨ Lifecycle and project management/support	¨ Preparation of contracts and service level agreements
¨ Outsourcing and contracting strategies and approaches	¨ Pricing
¨ Risk assessment, mitigation and management	¨ Key performance indicators and incentive/recourse schemes
¨ Cost and service performance baselining	¨ Design of organisational structure and contract management function
¨ Market and supplier assessments	¨ Relationship design, formation and management
¨ Selection and scoping of activities to be outsourced	¨ Negotiation, re-negotiation and remediation
¨ Feasibility studies and business cases	¨ Transition planning (mobilisation and disengagement)
¨ Tender strategies, preparation, criteria and evaluations	¨ Reviews and audits of suppliers and contracts

¨ Due diligence (financial, solution, price, contractual)

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