Special Considerations when Retendering an Outsourcing Contract

Many client organizations nearing the end of an outsourcing contract start to consider whether they should retender the deal. Yet for most, these deliberations are mostly about whether to do so or not; very few go beyond the simple yes/no proposition to consider the “how.” This is important because the odds are stacked against new entrants (bidders other than the incumbent provider) unless your organization does something about it, and your organization risks expending time and resources on what ends up being a pointless exercise.