Designing KPIs that Work

It is difficult to develop KPIs (Key Performance Indicators) that work well in practice. Unless you design KPIs carefully, they will have varying degrees of inaccuracy and incompleteness, or get implemented in ways that ‘get the numbers’ but not the results you envisioned when you set up the contract.

View PDF

Challenged participants to think about their business, very interactive. It provided me with plenty of tools which will be useful in my role.

North QLD Bulk Ports, Project Accountant
Well paced presentation. This course helped me understand the maturity of the outsourcing model

Medicare, ICT Sourcing Specialist
Excellent! Very thought provoking and useful.

Australian Taxation Office, Commercial Senior Project Manager
Good discussions around difference experiences with contract management. Presenter is very approachable and easy to ask questions to. Facilitates lots of discussions effectively and has lots of relevant subject matter experience.

Origin Energy, Warranty Coordinator
Was able to gain a terrific understanding of other areas of my organisation and my impact. Facilitator was entertaining, informative, expert, kept the course fun and relevant. The course taught me to plan thoroughly, the value of relationships, and gave me ideas to use.

Melbourne Ambulance, Project Manager - Contracts
Excellent, really enjoyed it. Paced very well. Exercises were stimulating.Explained things well.

Calibre Global, Contracts Administrator, Calibre Global
Excellent, by far the best course I have attended. A diploma wouldn’t provide you with the detailed skill set that this course provides.

Pfizer, Category Manager , Sales & Marketing
Gave me good insight into the lifecycle of a contract and what the client is looking to get out of the tender process.

Monadelphous, Business Development Manager
Amazing blend of theoretical and practical knowledge presented in an engaging and positive way.

Ngarda Civil & Mining, Estimating Manager
Attendees were encouraged to challenge their conventional thinking -the best way to learn.

Ernst & Young, Procurement Manager